Free returns within Europe
You can easily return items via www.casuallads.com/returns. Fill in your order number and email address, select one or more items and then choose your reason for return. After filling in your details, you can see which carrier(s) are available and, if possible, choose the one you prefer. You can then create and download your return label so you can actually have your return shipped.
Returns are free of charge within 60 days of receipt of your items. We do ask you to do this as soon as possible, if you have the opportunity. We are only able to process a return if the item is unworn and all original tags and cards are still attached to the item.
Can I exchange an item?
At this moment, you cannot exchange an item for a different size. We advise you to place a new order in the correct size via the webshop.
Not satisfied or received a wrong/damaged item?
In this case, always contact our customer service first via firstname.lastname@example.org. We are happy to help you there with further instructions and a suitable solution.
Outside Europe returns address:
Casual Lads t.a.v. R.M.A