faq

Shipment & Delivery

Wat is de levertijd?

The delivery time depends on your country. In the Benelux, the delivery time is 1 to 2 working days. Germany has a delivery time of 1 to 4 working days and France has a delivery time of 2 to 4 working days. For other European countries, the delivery time is between 2 and 10 days. For the rest of the world, the delivery time is 5 to 15 working days. This all depends on the distance from your country to our warehouse in the Netherlands and the transport possibilities.

Is verzending gratis?

Shipping costs depend on your country. You can find an overview of shipping costs per country here.

Ontvang ik een track and trace code?

Yes! You will receive a track and trace code by e-mail when your order is shipped. With this code you can see where your order is.

Kan ik bij het bestellen kiezen voor een post nl afhaalpunt?

It is currently not possible to choose a collection point.

Kan ik het bezorgadres wijzigen als de bestelling al gedaan is?

No, unfortunately this isn't possible. Fast delivery is our top priority. For this reason, we start processing your order immediately after it has been placed, and it is no longer possible to make changes afterwards.

Ik heb mijn bestelling niet ontvangen, wat nu?

Does the track and trace indicate that your parcel has been delivered, but you haven't received it? Then please contact our customer service. You can do this by sending an e-mail to info@casuallads.com.

Bezorgen jullie in het buitenland?

We deliver to every country in the world. Delivery times and shipping costs vary by country. You can find an overview of delivery times and shipping costs per country here

BETALEN EN BESTELLEN

Hoe plaats ik een bestelling?

Great that you would like to order something from us! You can place an order by placing the items you want in the shopping cart. You can then go to the checkout via the shopping cart. At the checkout, you fill in your details and complete the payment. We will then get to work to deliver your order as quickly as possible.

IK HEB GEEN ORDERBEVESTIGING ONTVANGEN, WAT KAN IK DOEN?

We are sorry to hear that you didn't receive an order confirmation. When you are sure that you are looking in the correct mailbox, you could check your junk mail. The order confirmation may have ended up here. If you still have not received an order confirmation one hour after placing your order, please contact our customer service via info@casuallads.com.

Kan ik mijn bestelling annuleren?

No, in most cases it is not possible to cancel your order. Because we want to deliver your order as quickly as possible, we will immediately start processing it. Unfortunately, we then can no longer make any changes. You can return your order at any time within 60 days.

Welke betaalmethodes kan ik gebruiken?

iDeal (Netherlands)
If you have a Dutch bank account, you can pay online with iDeal via the trusted online payment environment of your own bank.

Bancontact (België)
Belgian customers can pay easily with the physical card that is linked to credit on a Belgian bank account.

Creditcard
You can pay with MasterCard, VISA or American Express. We work with a deferred credit card payment. The amount will not be debited until your order has been delivered.

PayPal
PayPal is a worldwide online payment system used by private individuals and webshops. Link your bank account or credit card and pay with your PayPal account in a few clicks.

Riverty (voorheen Afterpay) 
With Riverty, you shop first and pay later. See, feel and try everything and pay later. With simple returns and flexible payment options for convenience and more freedom. It's that simple. No hidden fees, no stress.

Sofort
Sofort allows you to pay directly from your own bank account. Sofort Banking has a TÜV certificate, ensuring safety.

Kan ik veilig betalen?

Yes. All payment methods we offer are trusted online payment methods. In this way we ensure that you don't have to worry about the security of your payment.

Hoe kan ik mijn kortingscode / giftcard inleveren?

Place the products you want to order in your shopping cart. Then click on continue to go to the checkout. During the checkout, it is possible to redeem your discount code/gift card.

IS CASUAL LADS BETROUWBAAR?

Yes, all the products we sell are genuine. We are an official reseller of all the brands we offer. On Trustpilot, we score an average of 4.8 / 5. We also offer you the option to pay afterwards. Reviews from our customers can be seen here.

RETOURNEREN

HOE RETOURNEER IK EEN ARTIKEL?

You can return all items to us within 60 days, provided that the item(s) are returned in good condition. This means that the items have not been damaged, soiled, washed, altered or worn and that all cards or tags are still attached to the item. You will receive a packing slip with every order. Always send the packing slip with your return shipment. Unfortunately, we cannot accept your return without a packing slip.

Retourneren doe je gemakkelijk via www.casuallads.com/returns

Enter your order number and e-mail address, select one or more items and then choose the reason for return. After filling in your details, you can see which carrier(s) are available and, if possible, choose the one you prefer. You can then create and download your return label so you can actually have your return shipped.

You will receive a message from us as soon as your return has been processed.

KAN IK EEN ARTIKEL RUILEN VOOR EEN ANDERE MAAT?

No, unfortunately it is not possible to swap your item for a different size. If you do need a different size, we recommend that you return your order and place a new order with the correct size.

Zijn er kosten verbonden aan het retourneren?

Nee! Retourneren doe je helemaal gratis via www.casuallads.com/returns


Ik heb geen retourformulier ontvangen?

That's right, sending along the enclosed packing slip is sufficient.

Tot wanneer kan ik een artikel retourneren

You can return your order up to 60 days after you received your order.

Wanneer ontvang ik mijn centen terug

After receipt we check the return shipment. When the return shipment has been approved, we will credit the amount including shipping costs to you as soon as possible. Normally we process your return within 5-7 working days after receipt. We will then ensure that you receive your money as quickly as possible on the account with which you paid. This partly depends on the speed at which your bank processes the payment.

Kan ik alle artikelen retourneren?

All items, with the exception of hygiene products (such as mouth masks), can be returned.

Wat zijn de retourvoorwaarden

The order must be returned to us within 60 days of receipt. Of course, the item(s) must be returned in good condition. This means that the articles have not been damaged, dirty, washed, altered or worn and that all tags, cards and packaging are still on/over the article. The enclosed packing slip must also be returned.

Er is iets mis met mijn artikel, wat nu?

We only work with brands that are known for their quality. Nevertheless it can happen that an item is not quite right. Submit the problem to us via the contact form on the site or by email and we will provide an appropriate solution to the problem. Promised.

Ik heb een verkeerd / beschadigd artikel ontvangen, wat kan ik het beste doen?

Always (within 5 days of receipt) contact us by email at info@casuallads.nl. If necessary, send photos and always send the order number. We will offer you a suitable solution.

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