faq
Shipment & Delivery
Wat is de levertijd?
Is verzending gratis?
Shipping costs depend on your country. You can find an overview of shipping costs per country here.
Ontvang ik een track and trace code?
Kan ik bij het bestellen kiezen voor een post nl afhaalpunt?
Kan ik het bezorgadres wijzigen als de bestelling al gedaan is?
Ik heb mijn bestelling niet ontvangen, wat nu?
Bezorgen jullie in het buitenland?
We deliver to every country in the world. Delivery times and shipping costs vary by country. You can find an overview of delivery times and shipping costs per country here.
BETALEN EN BESTELLEN
Hoe plaats ik een bestelling?
IK HEB GEEN ORDERBEVESTIGING ONTVANGEN, WAT KAN IK DOEN?
Kan ik mijn bestelling annuleren?
Welke betaalmethodes kan ik gebruiken?
iDeal (Netherlands)
If you have a Dutch bank account, you can pay online with iDeal via the trusted online payment environment of your own bank.
Bancontact (België)
Belgian customers can pay easily with the physical card that is linked to credit on a Belgian bank account.
Creditcard
You can pay with MasterCard, VISA or American Express. We work with a deferred credit card payment. The amount will not be debited until your order has been delivered.
PayPal
PayPal is a worldwide online payment system used by private individuals and webshops. Link your bank account or credit card and pay with your PayPal account in a few clicks.
Riverty (voorheen Afterpay)
With Riverty, you shop first and pay later. See, feel and try everything and pay later. With simple returns and flexible payment options for convenience and more freedom. It's that simple. No hidden fees, no stress.
Sofort
Sofort allows you to pay directly from your own bank account. Sofort Banking has a TÜV certificate, ensuring safety.
Kan ik veilig betalen?
Hoe kan ik mijn kortingscode / giftcard inleveren?
IS CASUAL LADS BETROUWBAAR?
Yes, all the products we sell are genuine. We are an official reseller of all the brands we offer. On Trustpilot, we score an average of 4.8 / 5. We also offer you the option to pay afterwards. Reviews from our customers can be seen here.
RETOURNEREN
HOE RETOURNEER IK EEN ARTIKEL?
You can return all items to us within 60 days, provided that the item(s) are returned in good condition. This means that the items have not been damaged, soiled, washed, altered or worn and that all cards or tags are still attached to the item. You will receive a packing slip with every order. Always send the packing slip with your return shipment. Unfortunately, we cannot accept your return without a packing slip.
Retourneren doe je gemakkelijk via www.casuallads.com/returns
Enter your order number and e-mail address, select one or more items and then choose the reason for return. After filling in your details, you can see which carrier(s) are available and, if possible, choose the one you prefer. You can then create and download your return label so you can actually have your return shipped.
You will receive a message from us as soon as your return has been processed.
KAN IK EEN ARTIKEL RUILEN VOOR EEN ANDERE MAAT?
Zijn er kosten verbonden aan het retourneren?
Nee! Retourneren doe je helemaal gratis via www.casuallads.com/returns