faq
Shipment & Delivery
Wat is de levertijd?
The delivery time depends on your country. You can see an overview of all the delivery times at the table below.
Country | Shipping Costs | Free Returns | Delivery Time In Business Days |
Andora | € 9,95 | Yes | 2-4 |
Austria | € 9,95 | Yes | 2-4 |
Belgium | € 4,95 | Yes | 1-2 |
Croatia | € 17,95 | Yes | 4-8 |
Czech Republic | € 13,95 | Yes | 3-6 |
Danmark | € 9,95 | Yes | 2-4 |
Estonia | € 17,95 | Yes | 4-8 |
Finland | € 13,95 | Yes | 4-8 |
France | € 9,95 | Yes | 2-4 |
Germany | € 4,95 | Yes | 1-4 |
Greece | € 29,95 | Yes | 5-10 |
Hungary | € 13,95 | Yes | 3-6 |
Ireland | € 17,95 | Yes | 3-6 |
Italy | € 13,95 | Yes | 3-6 |
Liechtenstein | € 29,95 | Yes | 3-6 |
Lithuania | € 17,95 | Yes | 4-6 |
Luxembourg | € 4,95 | Yes | 1-2 |
Monaco | € 29,95 | Yes | 4-6 |
Netherlands | € 3,95 | Yes | 1 |
North Macedonia | € 29,95 | Yes | 5-10 |
Norway | € 29,95 | Yes | 4-10 |
Poland | € 13,95 | Yes | 3-5 |
Portugal | € 13,95 | Yes | 3-7 |
Romania | € 17,95 | Yes | 4-7 |
Slovakia | € 17,95 | Yes | 4-7 |
Slovenia | € 17,95 | Yes | 4-7 |
Spain | € 13,95 | Yes | 3-7 |
Sweden | € 13,95 | Yes | 3-5 |
Switzerland | € 17,95 | Yes | 3-5 |
Turkey | € 29,95 | Yes | 5-10 |
United Kingdom | € 13,95 | Yes | 4-8 |
Ukraine | € 29,95 | Yes | 4-8 |
Rest of the world | € 39,00 | No | 5-15 |
Is verzending gratis?
The delivery time depends on your country. You can see an overview of all the delivery times at the table below.
Country | Shipping Costs | Free Returns | Delivery Time In Business Days |
Andora | € 9,95 | Yes | 2-4 |
Austria | € 9,95 | Yes | 2-4 |
Belgium | € 4,95 | Yes | 1-2 |
Croatia | € 17,95 | Yes | 4-8 |
Czech Republic | € 13,95 | Yes | 3-6 |
Danmark | € 9,95 | Yes | 2-4 |
Estonia | € 17,95 | Yes | 4-8 |
Finland | € 13,95 | Yes | 4-8 |
France | € 9,95 | Yes | 2-4 |
Germany | € 4,95 | Yes | 1-4 |
Greece | € 29,95 | Yes | 5-10 |
Hungary | € 13,95 | Yes | 3-6 |
Ireland | € 17,95 | Yes | 3-6 |
Italy | € 13,95 | Yes | 3-6 |
Liechtenstein | € 29,95 | Yes | 3-6 |
Lithuania | € 17,95 | Yes | 4-6 |
Luxembourg | € 4,95 | Yes | 1-2 |
Monaco | € 29,95 | Yes | 4-6 |
Netherlands | € 3,95 | Yes | 1 |
North Macedonia | € 29,95 | Yes | 5-10 |
Norway | € 29,95 | Yes | 4-10 |
Poland | € 13,95 | Yes | 3-5 |
Portugal | € 13,95 | Yes | 3-7 |
Romania | € 17,95 | Yes | 4-7 |
Slovakia | € 17,95 | Yes | 4-7 |
Slovenia | € 17,95 | Yes | 4-7 |
Spain | € 13,95 | Yes | 3-7 |
Sweden | € 13,95 | Yes | 3-5 |
Switzerland | € 17,95 | Yes | 3-5 |
Turkey | € 29,95 | Yes | 5-10 |
United Kingdom | € 13,95 | Yes | 4-8 |
Ukraine | € 29,95 | Yes | 4-8 |
Rest of the world | € 39,00 | No | 5-15 |
Ontvang ik een track and trace code?
Kan ik bij het bestellen kiezen voor een post nl afhaalpunt?
Kan ik het bezorgadres wijzigen als de bestelling al gedaan is?
Ik heb mijn bestelling niet ontvangen, wat nu?
Bezorgen jullie in het buitenland?
Ja, wij bezorgen in het buitenland! Voor bestelling naar het buitenland brengen wij verschillende verzendkosten in rekening. Zie hieronder de tarieven en levertijden.
Country | Shipping Costs | Free Returns | Delivery Time In Business Days |
Andora | € 9,95 | Yes | 2-4 |
Austria | € 9,95 | Yes | 2-4 |
Belgium | € 4,95 | Yes | 1-2 |
Croatia | € 17,95 | Yes | 4-8 |
Czech Republic | € 13,95 | Yes | 3-6 |
Danmark | € 9,95 | Yes | 2-4 |
Estonia | € 17,95 | Yes | 4-8 |
Finland | € 13,95 | Yes | 4-8 |
France | € 9,95 | Yes | 2-4 |
Germany | € 4,95 | Yes | 1-4 |
Greece | € 29,95 | Yes | 5-10 |
Hungary | € 13,95 | Yes | 3-6 |
Ireland | € 17,95 | Yes | 3-6 |
Italy | € 13,95 | Yes | 3-6 |
Liechtenstein | € 29,95 | Yes | 3-6 |
Lithuania | € 17,95 | Yes | 4-6 |
Luxembourg | € 4,95 | Yes | 1-2 |
Monaco | € 29,95 | Yes | 4-6 |
Netherlands | € 3,95 | Yes | 1 |
North Macedonia | € 29,95 | Yes | 5-10 |
Norway | € 29,95 | Yes | 4-10 |
Poland | € 13,95 | Yes | 3-5 |
Portugal | € 13,95 | Yes | 3-7 |
Romania | € 17,95 | Yes | 4-7 |
Slovakia | € 17,95 | Yes | 4-7 |
Slovenia | € 17,95 | Yes | 4-7 |
Spain | € 13,95 | Yes | 3-7 |
Sweden | € 13,95 | Yes | 3-5 |
Switzerland | € 17,95 | Yes | 3-5 |
Turkey | € 29,95 | Yes | 5-10 |
United Kingdom | € 13,95 | Yes | 4-8 |
Ukraine | € 29,95 | Yes | 4-8 |
Rest of the world | € 39,00 | No | 5-15 |
BETALEN EN BESTELLEN
Hoe plaats ik een bestelling?
IK HEB GEEN ORDERBEVESTIGING ONTVANGEN
Kan ik mijn bestelling annuleren?
Welke betaalmethodes kan ik gebruiken?
iDeal (the Netherlands)
If you have a Dutch bank account, you can pay online with iDeal via the trusted online payment environment of your own bank.
Bancontact (België)
Belgian customers can pay easily with the physical card that is linked to credit on a Belgian bank account.
Creditcard
You can pay with MasterCard, VISA or American Express. We work with a deferred credit card payment. The amount will not be debited until your order has been delivered.
PayPal
PayPal is a worldwide online payment system used by private individuals and webshops. Link your bank account or credit card and pay with your PayPal account in a few clicks.
IN3 (the Netherlands)
Through IN3 we offer you the opportunity to pay in 3 installments without interest or BKR. After making your first payment your order will be shipped. Within 30 days you do the second payment. Within 60 days you do the third payment.
Klarna
Klarna is a payment method which allows you to shop now and make the payment later. You pay within 14 (or 30) days after your order. Of course Klarna will provide you with a payment reminder and no additional costs will be charged.
Kan ik veilig betalen?
Hoe kan ik mijn kortingscode / giftcard inleveren?
IS CASUAL LADS BETROUWBAAR?
Yes, all the products we sell are real. We are an official reseller of all brands we offer. On Trustpilot we score an average of 4.5 / 5. We also offer you the option to pay afterwards. You can view reviews from our customers here.
RETOURNEREN
HOE RETOURNEER IK EEN ARTIKEL?
You can return all items to us within 60 days, provided that the item(s) are returned in good condition. This means that the items have not been damaged, soiled, washed, altered or worn and that all cards or tags are still attached to the item. You will receive a packing slip with every order. Always send the packing slip with your return shipment. Unfortunately, we cannot accept your return without a packing slip.
Retourneren doe je gemakkelijk via www.casuallads.com/returns
Enter your order number and e-mail address, select one or more items and then choose the reason for return. After filling in your details, you can see which carrier(s) are available and, if possible, choose the one you prefer. You can then create and download your return label so you can actually have your return shipped.
You will receive a message from us as soon as your return has been processed.
KAN IK EEN ARTIKEL RUILEN VOOR EEN ANDERE MAAT?
Zijn er kosten verbonden aan het retourneren?
Nee! Retourneren doe je helemaal gratis via www.casuallads.com/returns