faq

Shipment & Delivery

Wat is de levertijd?

The delivery time depends on your country. You can see an overview of all the delivery times at the table below (please note that these days are working days).

COUNTRY SHIPPING COSTS FREE SHIPPING OVER DELIVERY TIME IN DAYS ZONE
Netherlands € 5.95 € 50  1 1
Belgium € 7,50 € 80  1-2  1
Germany € 7,50 € 80  1-3 1
UK € 7,50 € 80  2-3 1
Czech Republic € 9,95 € 99  3-5 2
Austria € 9,95 € 99  3-4 2
Hungary € 9,95 € 99  3-6 2
Slovak € 9,95 € 99  3-5 2
Luxembourg € 9,95 € 99  1-2 2
Poland € 9,95 € 99  3-5 2
France € 9,95 € 99  2-3 2
Italy € 12,95 € 99  3-6 3
Portugal € 12,95 € 99  4-6 3
Spain € 12,95 € 99  3-5 3
Danmark € 12,95 € 99  2-3 3
Finland € 12,95 € 99  4-5 3
Ireland € 17,95 € 150  2-4 4
Estonia € 17,95 € 150  4-6 4
Lithuania € 17,95 € 150  4-6 4
Sweden € 17,95 € 150  2-4 4
Slovenia € 17,95 € 150  4-6 4
Greece € 24,95 € 150  5-7 5
Romania € 24,95 € 150  4-7 5
Andora € 24,95 € 150  5-8 5
Croatia € 24,95 € 150  5-8 5
Liechtenstein € 24,95 € 150  3-5 5
Monaco € 24,95 € 150  5-7 5
North Macedonia € 24,95 € 150 X 5
Norway € 24,95 € 150   5-12 5
Switzerland € 24,95 € 150  3-4 5
Turkey € 24,95 € 150  5-14 5
Ukraine € 24,95 € 150  7-11 5
Rest of the world € 29 € 150  3-25 RO

Not received your order after this period of time? Please check your track & trace code and/or contact our customer service at info@casuallads.nl. .

Is verzending gratis?

The shipping costs differ per country. You can see how much this is for your country in the table below:

 

COUNTRY SHIPPING COSTS FREE SHIPPING OVER DELIVERY TIME IN DAYS ZONE
Netherlands € 5.95 € 50  1 1
Belgium € 7,50 € 80  1-2  1
Germany € 7,50 € 80  1-3 1
UK € 7,50 € 80  2-3 1
Czech Republic € 9,95 € 99  3-5 2
Austria € 9,95 € 99  3-4 2
Hungary € 9,95 € 99  3-6 2
Slovak € 9,95 € 99  3-5 2
Luxembourg € 9,95 € 99  1-2 2
Poland € 9,95 € 99  3-5 2
France € 9,95 € 99  2-3 2
Italy € 12,95 € 99  3-6 3
Portugal € 12,95 € 99  4-6 3
Spain € 12,95 € 99  3-5 3
Danmark € 12,95 € 99  2-3 3
Finland € 12,95 € 99  4-5 3
Ireland € 17,95 € 150  2-4 4
Estonia € 17,95 € 150  4-6 4
Lithuania € 17,95 € 150  4-6 4
Sweden € 17,95 € 150  2-4 4
Slovenia € 17,95 € 150  4-6 4
Greece € 24,95 € 150  5-7 5
Romania € 24,95 € 150  4-7 5
Andora € 24,95 € 150  5-8 5
Croatia € 24,95 € 150  5-8 5
Liechtenstein € 24,95 € 150  3-5 5
Monaco € 24,95 € 150  5-7 5
North Macedonia € 24,95 € 150 X 5
Norway € 24,95 € 150   5-12 5
Switzerland € 24,95 € 150  3-4 5
Turkey € 24,95 € 150  5-14 5
Ukraine € 24,95 € 150  7-11 5
Rest of the world € 29 € 150  3-25 RO

 

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Ontvang ik een track and trace code?

Yes! You will receive a track and trace code by e-mail when your order is shipped. With this code you can see where your order is.

Kan ik bij het bestellen kiezen voor een post nl afhaalpunt?

It is currently not possible to choose a collection point.

Kan ik het bezorgadres wijzigen als de bestelling al gedaan is?

No, unfortunately this isn't possible. Fast delivery is our top priority. For this reason, we start processing your order immediately after it has been placed, and it is no longer possible to make changes afterwards.

Wat gebeurt er met je bestelling als je niet thuis bent?

De bezorger biedt de bestelling aan op het afleveradres. Mocht je niet aanwezig zijn tijdens de eerste bezorgpoging, dan ontvang je hiervan een notificatie. Dit kan door middel van een briefje in de brievenbus, via de Track & Trace link of via mail. PostNL of andere vervoerder laat dan met een van de 3 volgende opties weten wat ze gedaan hebben:

  • • They return the next day
  • • The package has left with the neighbors
  • • The package at a local pickup point.

Ik heb mijn bestelling niet ontvangen, wat nu?

If the track & trace indicates that the package has been delivered, but you have not received it, it is best to contact our customer service. You do this by e-mail to info@casuallads.nl

Bezorgen jullie in het buitenland?

We deliver to any country in the world, but the delivery time differs. The shipping costs depend on the zone of a certain country. The limit for free shipping also depends on the zone. In the overview below you can check all information for each specific country.

Country Verzendkosten Gratis verzending vanaf Levertijd in dagen Zone
Netherlands € 5.95 € 50  1 1
Belgium € 7,50 € 80  1-2  1
Germany € 7,50 € 80  1-3 1
UK € 7,50 € 80  2-3 1
Czech Republic € 9,95 € 99  3-5 2
Austria € 9,95 € 99  3-4 2
Hungary € 9,95 € 99  3-6 2
Slovak € 9,95 € 99  3-5 2
Luxembourg € 9,95 € 99  1-2 2
Poland € 9,95 € 99  3-5 2
France € 9,95 € 99  2-3 2
Italy € 12,95 € 99  3-6 3
Portugal € 12,95 € 99  4-6 3
Spain € 12,95 € 99  3-5 3
Danmark € 12,95 € 99  2-3 3
Finland € 12,95 € 99  4-5 3
Ireland € 17,95 € 150  2-4 4
Estonia € 17,95 € 150  4-6 4
Lithuania € 17,95 € 150  4-6 4
Sweden € 17,95 € 150  2-4 4
Slovenia € 17,95 € 150  4-6 4
Greece € 24,95 € 150  5-7 5
Romania € 24,95 € 150  4-7 5
Andora € 24,95 € 150  5-8 5
Croatia € 24,95 € 150  5-8 5
Liechtenstein € 24,95 € 150  3-5 5
Monaco € 24,95 € 150  5-7 5
North Macedonia € 24,95 € 150 X 5
Norway € 24,95 € 150   5-12 5
Switzerland € 24,95 € 150  3-4 5
Turkey € 24,95 € 150  5-14 5
Ukraine € 24,95 € 150  7-11 5
Rest of the world € 29 € 150  3-25 RO

Let op: levertijden zijn een indicatie.

BETALEN EN BESTELLEN

Hoe plaats ik een bestelling?

Great that you would like to order something from us! You can place an order by placing the items you want in the shopping cart. You can then go to the checkout via the shopping cart. At the checkout, you fill in your details and complete the payment. We will then get to work to deliver your order as quickly as possible.

IK HEB GEEN ORDERBEVESTIGING ONTVANGEN

We are sorry to hear that you didn't receive an order confirmation. When you are sure that you are looking in the correct mailbox, you could check your junk mail. The order confirmation may have ended up here. If you still have not received an order confirmation one hour after placing your order, please contact our customer service via info@casuallads.nl

Kan ik mijn bestelling annuleren?

No, in most cases it is not possible to cancel your order. Because we want to deliver your order as quickly as possible, we will immediately start processing it. Unfortunately, we then can no longer make any changes. You can return your order at any time within 40 days.

Welke betaalmethodes kan ik gebruiken?

iDeal (the Netherlands)
If you have a Dutch bank account, you can pay online with iDeal via the trusted online payment environment of your own bank.

Bancontact (België)
Belgian customers can pay easily with the physical card that is linked to credit on a Belgian bank account.

Creditcard
You can pay with MasterCard, VISA or American Express. We work with a deferred credit card payment. The amount will not be debited until your order has been delivered.

PayPal
PayPal is a worldwide online payment system used by private individuals and webshops. Link your bank account or credit card and pay with your PayPal account in a few clicks.

IN3 (the Netherlands)
Through IN3 we offer you the opportunity to pay in 3 installments without interest or BKR. After making your first payment your order will be shipped. Within 30 days you do the second payment. Within 60 days you do the third payment.

Klarna
Klarna is a payment method which allows you to shop now and make the payment later. You pay within 14 (or 30) days after your order. Of course Klarna will provide you with a payment reminder and no additional costs will be charged.

Kan ik veilig betalen?

All payment methods we offer are trusted online payment methods. In this way we ensure that you don't have to worry about the security of your payment.

Hoe kan ik mijn kortingscode / giftcard inleveren?

Place the products you want to order in your shopping cart. Then click on continue to go to the checkout. During the checkout, it is possible to redeem your discount code/gift card.

IS CASUAL LADS BETROUWBAAR?

Yes, all the products we sell are real. We are an official reseller of all brands we offer. On Trustpilot we score an average of 4.5 / 5. We also offer you the option to pay afterwards. You can view reviews from our customers here

RETOURNEREN

HOE RETOURNEER IK EEN ARTIKEL?

Je kan binnen 40 dagen alle artikelen aan ons retourneren op voorwaarde dat het artikel/de artikelen in goede conditie worden geretourneerd. Dit houdt in dat de artikelen niet beschadigd, vuil, gewassen, gewijzigd of gedragen zijn en dat alle labels of etiketten nog aan/op het artikel zitten. Bij elke bestelling ontvang je een pakbon. Stuur de pakbon altijd mee met je retourzending. Zonder pakbon kunnen wij jouw retour helaas niet accepteren. 

Retouradres (Retourkosten en risico zijn voor rekening koper)

Casual Lads attn. - RMA
Twijnstraweg 17
2941BW
Lekkerkerk
The Netherlands

(Return costs and risk are for the buyer) You will receive a message from us as soon as your return has been processed.

KAN IK EEN ARTIKEL RUILEN VOOR EEN ANDERE MAAT?

No, unfortunately it is not possible to swap your item for a different size. If you do need a different size, we recommend that you return your order and place a new order with the correct size.

Zijn er kosten verbonden aan het retourneren?

Yes, you are responsible for the return costs and the risk associated with a return shipment. See dpd.com or the website of your courier service for the exact shipping rates.

WAT IS HET RETOURADRES

Please send your returns to:


Casual Lads t.a.v. R.M.A
Twijnstraweg 17
2941 BW
Lekkerkerk
The Netherlands

Ik heb geen retourformulier ontvangen?

That's right, sending along the enclosed packing slip is sufficient.

Tot wanneer kan ik een artikel retourneren

You can return your order up to 40 days after you received your order.

Wanneer ontvang ik mijn centen terug

Normally, we process your return within 5-7 working days of receipt. We will then ensure that you receive your money as soon as possible on the account used for payment. As soon as your return has been processed, you will receive a confirmation by email. From then on it will take a few days before the money is actually back in your account. Within the EU this takes an average of 3 days. Outside the EU, this takes an average of 5 days.

Kan ik alle artikelen retourneren?

All items, with the exception of hygiene products (such as mouth masks), can be returned.

Wat zijn de retourvoorwaarden

The order must be returned to us within 40 days. Naturally, the item(s) must be returned in good condition. This means that the articles have not been damaged, dirty, washed, changed or worn and that all labels or tags are still attached to / on the article. The enclosed packing slip must also be send along.

Er is iets mis met mijn artikel, wat nu?

We only work with brands that are known for their quality. Nevertheless it can happen that an item is not quite right. Submit the problem to us via the contact form on the site or by email and we will provide an appropriate solution to the problem. Promised.

Ik heb een verkeerd / beschadigd artikel ontvangen, wat kan ik het beste doen?

Always (within 5 days of receipt) contact us by email at info@casuallads.nl. If necessary, send photos and always send the order number. We will offer you a suitable solution.

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