Customer service
Do you have a question, comment or complaint? We would love to help you! Please send an e-mail to info@casuallads.com
Frequently asked questions
Is shipping free?
Yes! We offer free shipping for orders over €100 to the Netherlands, Belgium, and Germany. For other countries, a small shipping fee applies.
View all shipping costs and delivery times per country on this page.
Can I return the order free of charge?
Yes, in Europe you can return within 60 days completely free of charge via www.casuallads.com/returns.
What is the delivery time?
Ordered on business days before 10:00 PM, shipped the same day. For precise delivery times per country, shipping and delivery costs, please refer to this page.
Which payment methods can I use?
We currently offer the following payment methods: Ideal (NL), Bancontact (BE), Credit card, Riverty, Sofort and Paypal.