Customer service

Do you have a question, comment or complaint? We would love to help you! Please send an e-mail to

Frequently asked questions

Is shipping free?

We charge a small fee for the shipping of your package. This varies per country and shipping method.

Standard delivery: €4.95
Evening delivery: €5.95
Same Day Delivery: €8.95

Standard delivery: € 4,95
Evening delivery: € 6.95

Germany: DHL Parcel connect: €5.95

View all shipping costs and delivery times per country on this page.

Can I return the order free of charge?

Yes, in Europe you can return within 60 days completely free of charge via

What is the delivery time?

Ordered on business days before 10:00 PM, shipped the same day. For precise delivery times per country, shipping and delivery costs, please refer to this page.

Which payment methods can I use?

We currently offer the following payment methods: Ideal (NL), Bancontact (BE), Credit card, Riverty, Sofort and Paypal.