Customer service
Do you have a question, comment or complaint? We are happy to help you! Send an email to info@casuallads.nl
Frequently Asked Questions
Is there free shipping?
Yes! Shipping is free above €100. For orders below €100 we charge a small fee. For standard delivery within both the Netherlands and Belgium we charge a fee of only €4.95.
The costs for other countries can be found here .
Can I return the order for free?
Yes! You can return your order within 60 days via www.casuallads.nl/retouren
What is the delivery time?
Our motto is: "Ordered before 22:00, delivered tomorrow." This applies to orders within the Netherlands. If you order before 22:00 on workdays, you can expect your package the next day. For Belgium, the delivery time is 1-2 workdays. For specific delivery times in other countries, you can find the information on this page .
Is it safe to pay with you?
Sure! We have several secure payment methods available. Currently we offer the following options: iDEAL (Netherlands), pay afterwards via Klarna or in 3 parts, Bancontact (Belgium), and credit card (Maestro, American Express, Visa, Mastercard). You can choose your preferred payment method with confidence!